We have received news today that Lloyds Bank will be closing its’ doors in The Square in September.
They have advised that a community banker will have set hours in a space in the local area, such as a library. They will be there to spend time with customers helping them with their banking enquiries. This new service will be set up shortly.
Lloyds have said:
“Our customers are increasingly using online and mobile banking to manage their money. We have over 20 million digital users and visits to some branches have fallen by as much as 73pc over the last five years. We have more than 29,000 customers in the East Hampshire and only 216 customers are using this branch on a regular monthly basis. We have to respond to this changing behaviour.
We recognise our branches will continue to be important to some of our customers, alongside banking services available in the Post Office, and telephone, mobile and online banking services. All customers who regularly use this branch will receive a letter with details of alternative ways to bank with us. We will also try and speak to our vulnerable customers, either in the branch or over the phone, and discuss how else we may be able to help.
Our colleagues who work at the branch will be offered the chance to move to a role at another branch or in another part of our business.”
For further information on how Lloyds Bank reached the decision and how customers can access banking services, please download this document: lloyds-liphook-branch-part-1